ToolBox Widget Warranty Policy: The lifetime warranty for your ToolBox Widget (TBW) product is truly that. We have a simple policy. We will warranty any valid issue with the products that you have purchased from us or any authorized tool distributor for life of the product. We stand behind our customers and products, period. Not only are we mechanic and veteran owned, but we employ veterans and mechanics. So, we understand the struggles and how important it is to have high quality products that are reliable for you. Our goal is for 100% customer satisfaction.
Coverage: We will cover any manufacturing defects or damage caused by TBW. We will also cover any general damage of the product that has been considered not reliable or suitable for general mechanic or technician every day and general use. We will also cover the shipping cost within the USA via USPS first class mail to you with any valid and approved claim. The final decision on warranty claims will be from TBW. However, we do strive for 100% customer satisfaction and happiness. Most claims are handled and shipped out by next business day.
TBW will also cover purchasing the wrong product or not being 100% satisfied with the products. However, TBW will not cover return shipping back to TBW. If this is the case, send an email or call to below contacts and inform TBW of the issue. Once TBW receives the products within 60 days of original purchase in the original quality and proper working condition to include; original packaging and stickers we will fully refund the original purchase amount.
The warranty applies to the original consumer/purchaser. The original consumer must register their contact details, receipt and product at www.ToolBoxWidget.com under the warranty section within 90 days of purchase to have the lifetime warranty become valid.
Non-Coverage: TBW will not cover any excessive abuse of the product or damaged that has been purposely caused to destroy the product. To include; any non-intended use within a typical mechanic or technicians style toolbox and typical/standard everyday use of a mechanic/technician or equivalent.
CLAIM PROCEDURES: If you have any issues with the products send an email to firstname.lastname@example.org with the subject line “warranty”, explain your issues that you have experienced, and attach some relevant pictures. We will resolve the problem for you asap. We will use the registration data to verify your purchase. It’s important for us to know and track any issues or defects within our products so we can correct them immediately. This helps us make the highest quality products that will last a lifetime for you. We also have a phone support line if needed.
Thank you for your business and support.
ToolBox Widget Team