CLAIMS, EXCHANGES, & RETURNS

Warranty Claims

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Warranty, Exchange, or Return?

For Warranty Only

For Exchange Only

For Return Only

• We will cover any manufacturing defects or damage caused by TBW. We will also cover any general damage to the product that has been considered not reliable or suitable for general mechanics or technicians every day and general use. We will also cover the shipping cost within the USA via USPS first class mail to you with any valid and approved claim. The final decision on warranty claims will be from TBW. However, we do strive for 100% customer satisfaction and happiness. Most claims are handled and shipped out by the next business day.

• TBW will also cover purchasing the wrong product or not being 100% satisfied with the products. However, TBW will not cover return shipping back to TBW. If this is the case, send an email or call to the below contacts and inform TBW of the issue. Once TBW receives the products within 60 days of original purchase in the original quality and proper working condition to include; original packaging and stickers we will fully refund the original purchase amount.

• The lifetime warranty applies to the original purchaser of products bought directly from Toolbox Widget or an authorized seller. Product registration is not required. An order number or receipt/proof of purchase and photos of the defect are required to review a claim. Marketplace purchases, including eBay, are reviewed based on whether the seller is authorized.

The 60-day return window and original-packaging requirement apply to returns and exchanges, not lifetime warranty claims for defects.

• TBW will also cover purchasing the wrong product or not being 100% satisfied with the products. However, TBW will not cover return shipping back to TBW. If this is the case, send an email or call to the below contacts or form and inform TBW of the issue. Once TBW receives the products within 60 days of original purchase for an exchange in the original new quality and proper working condition to include undamaged original packaging, we will fully refund the original purchase amount.

• Returns without original packaging will not be accepted. If products are returned with their original packaging but are not in 100% original condition, a fee of 30% of the total order value will be applied and 70% of the original purchase value will be returned. If the products are in a condition to where they will be unable to be resold ToolBox Widget will not issue a refund and it will be up to the consumer to pay for the products to be reshipped back to them.

• TBW will not cover any excessive abuse of the product or damage that has been purposely caused to destroy  the product. To include; any non-intended use within a typical mechanic or technician's style toolbox and typical/standard everyday use of a mechanic/technician or equivalent.

• If you have any issues with the products visit our warranty page https://toolboxwidget.com/pages/warranty and fill out the form as required, explain the issues that you have experienced. We will resolve the problem for you asap. We will verify your purchase using your order number or receipt/proof of purchase. Please email photos of the defect to support@toolboxwidget.com along with your purchase details. It’s important for us to know and track any issues or defects within our products so we can correct them immediately. This helps us make the highest quality products that will last a lifetime for you. We also have a phone support line if needed.   

https://toolboxwidget.com/pages/warranty